All claims settlement offices unified
In January, Unipol completes the unification of the Group’s claims settlement offices. The process, which began in 2003 for MeieAurora, involved the settlement offices of Winterthur in 2004. This reorganization has allowed the Company to standardize the IT system and structure on the territory. To complete the unification, the Group Claims Settlement Department is made up of 1,311 resources and according to estimates, it handles about 800,000 claims ensuring high service standards.