Life in apartment buildings: research by Changes-Ipsos

Over 7 in 10 Italians live in places that require them to interact with their neighbours and deal with apartment building organisation. Changes Unipol carried out new research on this issue1, processed by Ipsos and aimed at analysing the quality and quantity of interpersonal relationships among apartment building dwellers, the level of satisfaction at the work of apartment building managers and more generally, the relationship with management aspects such as apartment building meetings and expenses.

The research results show that:

• Naples is the most quarrelsome city (37%), followed by Rome (34%), Cagliari (33%) and Turin (31%).
• The reasons behind the fighting differ among cities: noise (29%) and undesirable behaviour by residents (27%) are the main reasons, but quarrelling in Naples mainly involves “uncivilised” parking (27%), in Verona, apartment building expenses (24%), in Rome, pets (21%), in Turin, separate collection (18%) and in Milan, bicycle management (14%).
• One Italian in two is unhappy with their apartment building manager. Romans are the most dissatisfied (64%), followed by Milanese (56%) and Neapolitans (52%).
• The main reasons for unhappiness are linked to the lack of proactivity by managers in solving apartment building problems (36%), unsatisfactory administrative management (34%) and the perception of a certain detachment from what residents require (34%).
• Lack of satisfaction with administrative management is more keenly felt in Rome (48%), Bologna (46%) and Naples (44%), while dissatisfaction with the poor levels of manager availability is more common in Milan (45%) and Florence (42%) and there is a perception of low levels of transparency in the activities in Turin (38%) and Florence (31%).
• Almost three Italians in four say that they attend apartment building meetings. The most active cities are Bologna and Bari where 70% and 59% respectively of apartment building residents almost always attend meetings. Milan and Verona are the cities with the poorest attendance, where one third hardly ever attend apartment building meetings.

Read the complete Press Release.