Commitment and Results 2015

“Adopting a sustainable corporate policy today no longer means just to be guided by ethical values and to practice good management, but also to interface with an international scenario made of continually changing cultural standards, models and regulations, which place the company in a global and superstructural dimension.”  -  Pierluigi Stefanini

“When sustainability becomes a strategic factor, it influences corporate governance, permeating the commitment of the board and of management. Therefore, starting in 2016 we have decided to integrate sustainability objectives and results into the ordinary instruments of the company: our new Three-Year Plan will overcome the dichotomy between business plan and sustainability plan, and our next one will be an Integrated Annual Report, prepared in accordance with the IIRC international standard. It’s the best way to stay on top of the market, offering solutions”.   -  Carlo Cimbri

The Group by numbers in 2015

UnipolSai

9,034 agencies and sub-agencies
900,318 man/hoursof training provided to sales network
10.8 m customers
36,399 agency staff
95.9% Customer Satisfaction Index
9,514 employees
13 training hoursprovided per employee
€7.2 mtotal amount of contibutions
€1.7 m training investments

UniSalute

596 employees75% women
59% part-time
5.3m of policyholders
301m € direct premium income
(+11.3% over 2014)
9 out of 10 customersrecommend the approved healthcare facility in which they were treated
0 Number of IVASS sanctions
81,0% settlement rate

For the second year in a row, UniSalute awarded as a valued company
for Health class - Milano Finanza Insurance & Previdenza Awards 2015

Arca and its subsidiaries

334 employees
(55% employees under 40)
69% female staff
23Average per capita hours of training per employee
3,085 total bank branches under agreement
+46% Increase in Life premiums
(€ 1,943 m)

Unipol Banca

2,415 employees
988 female staff (41%)
1,340,168 Customers (of which 852,650 Finitalia)
€61.2bn Deposits in 2015 (direct and indirect)
1.07 Unipol Banca deposit/loan ratio
9.8% Impact of loans intended for cooperative sector on Unipol Banca loans
€3.2m disbursed to 13 cooperatives involved in working buyout operations
346,522 current accounts

Linear

450 employees72% female employees
65% under 40
30 average number of hours of training provided per employee
425,762 customers
908,863 number of contacts approved and managed by customer service

Sustainability Strategy

Our 2013-2015 sustainability plan ended on 31 December 2015.
The three years of implementation of the Sustainability Plan were an opportunity to continue the strategic approach to sustainability in order to integrate it into the business and make it span the decision making and management processes of the Group’s Business Plan.
2013 - 2015 Sustainability Plan Progress
1. Financial strength and fair profitability
Solvency index: absorbed capital
2. Control and transparency
Adopting rep. capital index and management/improvement procedures
3. Innovative welfare models and services
Increase the number of Life&Health policy holders
4. Supporting people and companies needs
Number of MV TPL policies paid in installments / Total new MV TPL Production
5. Prevention and management of natural catastrophes
Tot. emissions Scope 1
 
Tot. emissions Scope 2
6. Young people
Percentage of Middle Management under 45
7. Innovating and improving customers relations
Net Promoter Score Motor TPL
8. Innovating customer services
Percentage of customers with compensation in specific form
9. More responsible and equitable market
Presence in the main sustainability indices
10. Innovation processes with a high social value.
Persons benefitting from Community-focussed activities
1.
Financial strength and fair profitability
Solvency index: absorbed capital
1. Financial strength and fair profitability
2.
Control and transparency
Adopting rep. capital index and management/improvement procedures
2. Control and transparency
3.
Innovative welfare models and services
Increase the number of Life&Health policy holders*
3. Innovative welfare models and services
4.
Supporting people and companies needs
Number of MV TPL policies paid in installments / Total new MV TPL Production
4. Supporting people and companies needs
5.
Prevention and management of natural catastrophes
Tot. emissions Scope 1
5. Prevention and management of natural catastrophes
Tot. emissions Scope 2
5. Prevention and management of natural catastrophes
6.
Young people
Percentage of Middle Management under 45
young people
7.
Innovating and improving customers relations
Net Promoter Score Motor TPL
7. Innovating and improving customers relations
8.
Innovating customer services
Percentage of customers with compensation in specific form
8. Innovating customer services
9.
More responsible and equitable market
Presence in the main sustainability indices
9. More responsible and equitable market
10.
Innovation processes with a high social value.
Persons benefitting from Community-focussed activities
10. Innovation processes with a high social value.
1
2
3
4
5
6
7
8
9
10
Financial strength
and fair profitability
Control
and transparency
Innovative welfare models
and services
Supporting people
and companies
needs
Prevention and management
of natural catastrophes
Young
people
Innovating and improving
customers relations
Innovating
customer
services
More responsible
and equitable market
Innovation
processes
with a high
social value