Non-Life and Life Claims Management

Capital INPUT

Intellectual Capital

  • Advanced software and applications.
  • Peculiar processes and procedures for selection and management of networks of authorised repair shops, medical facilities and affiliated craftsmen throughout the country.
  • 12 scouting and testing initiatives.

Productive Capital

  • ICT infrastructure and advanced telematics instruments.
Direct repair

Capital OUTPUT

Intellectual Capital

  • Settlement process innovation: 188 million crashes settled electronically.
  • 6 additional settlement service investments.

Social and Relational Capital

complaints management

  • Reputation.
  • Benefits from integrated network.
  • Customer satisfaction.
  • Assistance service speed.


  • 86.7% Retention of Auto Presto & Bene customers
  • 88.0% Retention of customers with policies financed interest-free